by | Aug 4, 2020 | Newsletter
At the Department of FISCal, customer service stands at the forefront of our daily efforts. We are continuously looking for innovative ways to improve upon the services we provide to our customers. FISCal has recently deployed a Customer Relationship Management...
by | Jul 15, 2020 | Newsletter, User Support
The Department of FISCal is testing a pilot project with several departments that provides a chat feature in ServiceNow for their users. This tool will provide another channel for departmental users to contact the FI$Cal Service Center (FSC) besides phone, email and...
by | Jul 15, 2020 | Newsletter
The launch of Power BI, a powerful new tool for departments to view their data and build reports, is under way. Power BI has been in the works for many months, as we have been using it to build reports, replacing and improving on existing reports and queries, while we...
by | Mar 4, 2020 | Leadership, Newsletter, User Support
By Miriam Barcellona Ingenito, Director of FI$Cal The Financial Information System for California (FI$Cal) is working. FI$Cal is working to keep government accountable by centralizing the state’s key financial information into a single system that improves accuracy,...
by | Feb 4, 2020 | Newsletter, Service Now, User Support
The FI$Cal Service Center (FSC) wants to remind end users about a faster way to launch tickets. Most tickets are still being done the old way, where the FSC accepts email requests from departments for ticket creation via the fiscalservicecenter@fiscal.ca.gov email....
