CRM – Data-Driven Insight

CRM – Data-Driven Insight

At the Department of FISCal, customer service stands at the forefront of our daily efforts. We are continuously looking for innovative ways to improve upon the services we provide to our customers.  FISCal has recently deployed a Customer Relationship Management...
New Chat Feature Piloted in ServiceNow

New Chat Feature Piloted in ServiceNow

The Department of FISCal is testing a pilot project with several departments that provides a chat feature in ServiceNow for their users. This tool will provide another channel for departmental users to contact the FI$Cal Service Center (FSC) besides phone, email and...
CRM – Data-Driven Insight

FISCal Set to Roll Out Power BI to Departments

The launch of Power BI, a powerful new tool for departments to view their data and build reports, is under way. Power BI has been in the works for many months, as we have been using it to build reports, replacing and improving on existing reports and queries, while we...
Self-Service Portal Can Speed Tickets

Self-Service Portal Can Speed Tickets

The FI$Cal Service Center (FSC) wants to remind end users about a faster way to launch tickets. Most tickets are still being done the old way, where the FSC accepts email requests from departments for ticket creation via the fiscalservicecenter@fiscal.ca.gov email....