FI$Cal Service Center

Hours of operations (phone & email)
Monday through Friday
7:30 a.m. — 5:30 p.m., Pacific Time
(except on State Holidays)
Phone: (855) FISCAL0 (347-2250) (Toll Free)

Submit Ticket to FI$Cal Service Center

FSC Email Ticket Template (Outlook users)
FSC Ticket Request Form (Non-Outlook users)

FISCal Service Center Ticket Request Job Aid (DOC)

Planned System Maintenance

Applications will not be available during Planned System Maintenance.

Planned FI$Cal Production System Outage
Applications Affected ☐ PeopleSoft

☐ Hyperion

☒ Both PeopleSoft and Hyperion

Start Date and Time Saturday, 02/04/23  8:00AM
End Date and Time Saturday, 02/04/23  2:00PM
Comments The PeopleSoft and Hyperion applications will be unavailable during the maintenance window.

We apologize for any inconvenience. Thank you for your patience.

Contact FI$Cal Service Center

Financial Information System for California (FI$Cal)

855-FISCAL0 │ 855-347-2250

fiscalservicecenter@fiscal.ca.gov www.fiscal.ca.gov

Service Level Objectives

  • Priority 1 – Extensive, widespread impact. Multiple departments affected with no workaround available. SLO: Four hours.
  • Priority 2 – Significant impact. Entire department affected or business process functionality only partially available, with no workaround. SLO: Eight hours.
  • Priority 3 – Moderate impact, limited to a single group or team. Workaround is available. SLO: Five days.
  • Priority 4 – Minor impact, usually a single user. Resolution is not time-sensitive. SLO: 30 days.