FI$Cal Service Center
Hours of operations (phone & email)
Monday through Friday
7:30 a.m. — 5:30 p.m., Pacific Time
(except on State Holidays)
Phone: (855) FISCAL0 (347-2250) (Toll Free)
Planned System Maintenance
Applications will not be available during Planned System Maintenance.
☒ Both PeopleSoft & Hyperion
|Start Date and Time||Saturday, 10/02/2021 – TIME TBD|
|End Date and Time||Sunday, 10/03/2021 – TIME TBD|
Service Level Objectives
- Priority 1 – Extensive, widespread impact. Multiple departments affected with no workaround available. SLO: Four hours.
- Priority 2 – Significant impact. Entire department affected or business process functionality only partially available, with no workaround. SLO: Eight hours.
- Priority 3 – Moderate impact, limited to a single group or team. Workaround is available. SLO: Five days.
- Priority 4 – Minor impact, usually a single user. Resolution is not time-sensitive. SLO: 30 days.