FI$Cal Service Center
Hours of operations (phone & email)
Monday through Friday
7:30 a.m. — 5:30 p.m., Pacific Time
(except on State Holidays)
Phone: (855) FISCAL0 (347-2250) (Toll Free)
Submit Ticket to FI$Cal Service Center
FSC Email Ticket Template (Outlook users)
FSC Ticket Request Form (Non-Outlook users)
Planned System Maintenance
Applications will not be available during Planned System Maintenance.
|
Applications Affected |
☐ PeopleSoft ☐ Hyperion ☐ Cal eProcure ☒ All of the above |
|
Start Date and Time |
Saturday, September 24, 2022 |
|
End Date and Time |
Sunday, September 25, 2022 |
Service Level Objectives
- Priority 1 – Extensive, widespread impact. Multiple departments affected with no workaround available. SLO: Four hours.
- Priority 2 – Significant impact. Entire department affected or business process functionality only partially available, with no workaround. SLO: Eight hours.
- Priority 3 – Moderate impact, limited to a single group or team. Workaround is available. SLO: Five days.
- Priority 4 – Minor impact, usually a single user. Resolution is not time-sensitive. SLO: 30 days.
Additional Resources
Configuration Matrix CMR
Configuration-Modification-Request-Form-Instructions
Configuration Modification Request Form
FI$Cal User Support Lab (USL) Request Form (PDF)
Department Liaison (DL) List (PDF)
End User Access
Security Administration Memorandums
Request for Change (RFC) (XLS)
Workstation Configuration Guides