FI$Cal Service Center
Hours of operations (phone & email)
Monday through Friday
7:30 a.m. — 5:30 p.m., Pacific Time
(except on State Holidays)
Phone: (855) FISCAL0 (347-2250) (Toll Free)
Submit Ticket to FI$Cal Service Center
FSC Email Ticket Template (Outlook users)
FSC Ticket Request Form (Non-Outlook users)
Planned System Maintenance
Applications will not be available during Planned System Maintenance.
Planned FI$Cal Production System Outage | |
Applications Affected | ☐ PeopleSoft
☐ Hyperion ☒ Both PeopleSoft and Hyperion |
Start Date and Time | Saturday, 02/04/23 8:00AM |
End Date and Time | Saturday, 02/04/23 2:00PM |
Comments | The PeopleSoft and Hyperion applications will be unavailable during the maintenance window.
We apologize for any inconvenience. Thank you for your patience. |
Contact | FI$Cal Service Center
Financial Information System for California (FI$Cal) 855-FISCAL0 │ 855-347-2250 |
Service Level Objectives
- Priority 1 – Extensive, widespread impact. Multiple departments affected with no workaround available. SLO: Four hours.
- Priority 2 – Significant impact. Entire department affected or business process functionality only partially available, with no workaround. SLO: Eight hours.
- Priority 3 – Moderate impact, limited to a single group or team. Workaround is available. SLO: Five days.
- Priority 4 – Minor impact, usually a single user. Resolution is not time-sensitive. SLO: 30 days.