by | Aug 4, 2020 | Newsletter
At the Department of FISCal, customer service stands at the forefront of our daily efforts. We are continuously looking for innovative ways to improve upon the services we provide to our customers. FISCal has recently deployed a Customer Relationship Management...
by | Aug 4, 2020 | Newsletter
Question: After a Purchase Order (PO) is created from the requisition upload and dispatched, can the item description field be edited? The field does not open up even after a change order is clicked. Answer: The PO item description cannot be updated once the PO has...
by | Aug 4, 2020 | Newsletter
The Department of FISCal continually makes updates and enhancements to the system based on feedback from our end users. Our goal is to improve usability while maintaining the highest level of security for the state’s data. FI$Cal released the following enhancements in...
by | Jul 15, 2020 | Newsletter, User Support
The Department of FISCal is testing a pilot project with several departments that provides a chat feature in ServiceNow for their users. This tool will provide another channel for departmental users to contact the FI$Cal Service Center (FSC) besides phone, email and...
by | Jul 15, 2020 | Newsletter
The launch of Power BI, a powerful new tool for departments to view their data and build reports, is under way. Power BI has been in the works for many months, as we have been using it to build reports, replacing and improving on existing reports and queries, while we...
by | Jul 15, 2020 | Newsletter
The Department of FISCal continually makes updates and enhancements to the system based on feedback from our end users. Our goal is to improve usability while maintaining the highest level of security for the state’s data. The following enhancements were released in...
