by | Aug 13, 2019 | Job Aid, Newsletter, Service Now, User Support
To better serve our customers we have moved all system-related documents currently residing on our website, including job aids, to ServiceNow. This will provide greater ease in finding reports and documents while end users are working in the system – something...
by | Aug 13, 2019 | Newsletter, User Support
FI$Cal TV is a new initiative to connect system users to subject matter experts, something users asked for at the Imagine FI$Cal workshops in April. The inaugural episode is scheduled for broadcast August 22 via WebEx at 1:30 p.m. The topic will be General Ledger...
by | Aug 5, 2019 | Newsletter, User Support
Users at our Imagine FI$Cal event in April proposed the concept of a more standardized template for ticket submission and response notifications as one way we could improve on our customer service. The concept, referred to as the Tesla Template in Imagine FI$Cal...
by | Jul 1, 2019 | Newsletter, User Support
The Department of FISCal held its first Imagine FI$Cal workshops in April. The three-day event brought in 140 employees from 36 departments to participate in sketching, brainstorming and concept-development activities. The goal was to learn first-hand from our...
by | Jul 1, 2019 | Newsletter, User Support
FI$Cal is piloting a new tool to automate month-end close (MEC) and streamline the process for departments, so they can send an automated E-mail request to the State Controller’s Office (SCO) to close their months without sending tickets to the FI$Cal Service Center...
