by | Aug 20, 2019 | Newsletter
Reports to Go is the latest tool to be born out of last April’s Imagine FI$Cal user-centered event. It is a dedicated page to help users easily locate, understand, and use reports and queries generated by FI$Cal. Users can access the Reports to Go page directly from...
by | Aug 13, 2019 | Job Aid, Newsletter, Service Now, User Support
To better serve our customers we have moved all system-related documents currently residing on our website, including job aids, to ServiceNow. This will provide greater ease in finding reports and documents while end users are working in the system – something...
by | Aug 2, 2019 | Newsletter
This past April, representatives from departments that use the FI$Cal system participated in our Imagine FI$Cal workshops to generate ideas on how FI$Cal could improve on our training, customer service, and system performance. The FI$Cal Circuit Report concept, an...
by | Aug 5, 2019 | Newsletter, User Support
Users at our Imagine FI$Cal event in April proposed the concept of a more standardized template for ticket submission and response notifications as one way we could improve on our customer service. The concept, referred to as the Tesla Template in Imagine FI$Cal...
by | Jul 26, 2019 | Newsletter
This past April, FI$Cal held its first Imagine FI$Cal workshop series, which gave representatives from departments using the system the opportunity to brainstorm ideas on ways we can improve our training, customer service, and system performance. One idea that came...
