by | Aug 13, 2019 | Newsletter, User Support
FI$Cal TV is a new initiative to connect system users to subject matter experts, something users asked for at the Imagine FI$Cal workshops in April. The inaugural episode is scheduled for broadcast August 22 via WebEx at 1:30 p.m. The topic will be General Ledger...
by | Aug 5, 2019 | Newsletter, User Support
Users at our Imagine FI$Cal event in April proposed the concept of a more standardized template for ticket submission and response notifications as one way we could improve on our customer service. The concept, referred to as the Tesla Template in Imagine FI$Cal...
by | Jul 1, 2019 | Newsletter, User Support
The Department of FISCal held its first Imagine FI$Cal workshops in April. The three-day event brought in 140 employees from 36 departments to participate in sketching, brainstorming and concept-development activities. The goal was to learn first-hand from our...
by | Jul 1, 2019 | Newsletter, User Support
FI$Cal is piloting a new tool to automate month-end close (MEC) and streamline the process for departments, so they can send an automated E-mail request to the State Controller’s Office (SCO) to close their months without sending tickets to the FI$Cal Service Center...
by | Jul 2, 2019 | Leadership, Newsletter, User Support
I am excited to report that the 2019-20 state budget approved by the Legislature and signed into law by Governor Gavin Newsom includes increased funding for FISCal to provide additional support to departments and to get the main FI$Cal Project over the finish line! We...
by | Jul 1, 2019 | Newsletter, User Support
Ideas that came out of our Imagine FI$Cal workshops this past April are helping us create, update and prioritize tools and services our end users want most, including support options. FI$Cal has a range of options; from self-help tools to interactive sessions led by...
