August FI$Facts

August FI$Facts

Question: After a Purchase Order (PO) is created from the requisition upload and dispatched, can the item description field be edited? The field does not open up even after a change order is clicked. Answer: The PO item description cannot be updated once the PO has...
New Chat Feature Piloted in ServiceNow

New Chat Feature Piloted in ServiceNow

The Department of FISCal is testing a pilot project with several departments that provides a chat feature in ServiceNow for their users. This tool will provide another channel for departmental users to contact the FI$Cal Service Center (FSC) besides phone, email and...
A Uniquely Challenging Onboarding for CDTFA Ended in Success

A Uniquely Challenging Onboarding for CDTFA Ended in Success

The California Department of Tax and Fee Administration (CDTFA) collects more than $70 billion per year from 37 tax and fee programs, including sales and use, fuel and cannabis taxes. In 2018, the CDTFA implemented two large IT systems: its new tax-collection system...