User Support Labs (USL) are available through FI$Cal’s On-Site Support Office (OSSO). During these labs, end users have the opportunity to bring their work to FI$Cal and receive step-by-step help from system subject matter experts.

To attend a USL session, a completed USL Request Form must be submitted to the FI$Cal Service Center at at least five business days in advance of the requested session. USL days and times are listed at the bottom of the form and all sessions are held at the FI$Cal office. FI$Cal staff will reach out to the point of contact on the form if clarification on support is needed or if the requested USL date needs to be adjusted. Once the OSSO has all the necessary information, the point of contact and participants will receive a meeting invitation from FI$Cal for the USL.

If you have questions regarding attending a USL session, please email the OSSO for assistance.