By Chief Deputy Director Neeraj Chauhan

Our commitment to customer support did not stop with the final onboarding of departments last July. We know that end users are constantly adapting to new functionality and system updates.

I invite you to take advantage of as many trainings, labs and webcast events as your schedule allows. Our change management office is dedicated to providing the information and demonstrations you need to successfully complete tasks and learn new processes.

Regularly scheduled touchpoint meetings between representatives of your department and your assigned FI$Cal liaison (formerly known as Readiness Coordinator) keep our subject matter experts aware of your system concerns. As a rule, keep your department liaison, super users and FI$Cal liaison in the loop on any issue that isn’t being resolved.

Please sign up for each of our subscriptions to receive important information as soon as it is available:

User Support Labs are open for business five days a week. It’s very important to complete tasks as they are received from our change management office mailbox. If you have trouble with those tasks or any other transaction issue, make an appointment in the User Support Lab to get help.

Following are a list of upcoming user support events. Contact your department liaison for details. New events will appear on our calendar as they’re scheduled:

March 2019 Release Pre-Go Live Town Hall for SCO/STO Integrated Solution Release WebEx event – March 13 1:30-3:30 p.m.

Imagine FI$Cal – An all-day, design-led workshop that will ask end-users to brainstorm their “what-ifs” for the future. End users will attend one of three dates on April 8, 9 or 10. Department liaisons will receive more information soon.

We will continue to support you, listen to your concerns, and help you learn the system as we add new functionality and enhancements.