Departmental Authorities can view the status of their own department’s tickets on a dashboard in ServiceNow – FI$Cal’s self-service portal for making requests and reporting issues. When logged into ServiceNow, Departmental Authorities can click on the “Report” link in the upper right of the screen to view a customized dashboard that features their department’s tickets by month, module and status. The Departmental Dashboard allows authorized users to view high-level summaries as well as individual ticket detail. The Dashboard also provides the ability to add comments to open tickets. Departmental Authorities can authorize additional end users in their department to view the Departmental Dashboard by emailing the FI$Cal Service Center. If you are a Departmental Authority, take a look at the dashboard feature in ServiceNow.
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