Departmental Authorities can view the status of their own department’s tickets on a dashboard in ServiceNow – FI$Cal’s self-service portal for making requests and reporting issues. When logged into ServiceNow, Departmental Authorities can click on the “Report” link in the upper right of the screen to view a customized dashboard that features their department’s tickets by month, module and status. The Departmental Dashboard allows authorized users to view high-level summaries as well as individual ticket detail. The Dashboard also provides the ability to add comments to open tickets. Departmental Authorities can authorize additional end users in their department to view the Departmental Dashboard by emailing the FI$Cal Service Center. If you are a Departmental Authority, take a look at the dashboard feature in ServiceNow.
access automation awards best practices career careers CIC conference Customer Impact Committee customer service cybersecurity data Department of Finance education enhancement enhancements event FI$Cal events FI$Cal Learning Center FI$CalTv FI$Cal TV Imagine FI$Cal information security innovation jobs leadership Learning Center Open FI$Cal Power BI procurement profile reports SCO self-service system upgrade technology telework tools training transparency user support video WorkCenter