FOCUS
News, Information, and Announcements from FI$Cal
CRM – Data-Driven Insight
At the Department of FISCal, customer service stands at the forefront of our daily efforts. We are continuously looking for innovative ways to improve upon the services we provide to our customers. FISCal has recently deployed a Customer Relationship Management...
Open FI$Cal Website Continues to Improve State’s Financial Transparency
Open FI$Cal, California’s financial transparency website, has come a long way since going public in September 2018. The site now displays expenditure information for all 150 departments transacting in the FI$Cal system, updated every month, and it continues to evolve....
Electronic Signatures Now an Option for Access Management Forms
The Department of FISCal’s (FISCal) access management team has many different types of documents that need an official signature acknowledging department approval before any action can be taken, such as the Separation of Duties form and the Department Authority and...
August FI$Facts
Question: After a Purchase Order (PO) is created from the requisition upload and dispatched, can the item description field be edited? The field does not open up even after a change order is clicked. Answer: The PO item description cannot be updated once the PO has...
July Enhancements
The Department of FISCal continually makes updates and enhancements to the system based on feedback from our end users. Our goal is to improve usability while maintaining the highest level of security for the state’s data. FI$Cal released the following enhancements in...
New Chat Feature Piloted in ServiceNow
The Department of FISCal is testing a pilot project with several departments that provides a chat feature in ServiceNow for their users. This tool will provide another channel for departmental users to contact the FI$Cal Service Center (FSC) besides phone, email and...