Secondary User IDs provide end users a separate FI$Cal account, in addition to the primary account they normally use to conduct most of their business in the system. These secondary accounts are usually set up to ensure a separation of duties for staff completing accounting processes but there are a variety of reasons why a user could need a second ID.
For each account an end user has, FI$Cal requires a valid email address where they can receive important notices, such as account inactivity notifications. FI$Cal sends notifications to users who have not logged in for 90 days, warning them that their account will be locked and disabled after 180 days of inactivity. Additionally, emails for secondary User IDs need to be valid for users to access the “forgot my password” self-service reset functionality. A valid email address allows users to receive a code to access a FI$Cal if the account is locked.
If the email address is not set up to receive emails, users will not be able to reset their passwords without assistance from a FI$Cal Service Center (FSC) analyst. Being able to reset passwords on your own, allows you to access FI$Cal production outside of FSC support hours. Users should contact their internal IT support unit to ensure that secondary user accounts are set up to receive emails.
If you have additional questions, please contact the FSC at 1-855-347-2250 or via email to email@example.com. FSC analysts are available Monday through Friday from 7:30 a.m. to 5:30 p.m.