Sometimes a FI$Cal system end user will need to set up a secondary user account in addition to the one they normally use to conduct business in the system. While there are a variety of reasons as to why a you may need a secondary account, the one thing that is required no matter how many accounts an end user has is a valid email address for each of your FI$Cal account IDs.

If you do need a secondary user account, the email you list for that account has to be a valid, working email address set up to receive emails so that you can get important notices related to that account, such as Account Inactivity Notifications. FISCal sends notifications to users who have not logged in for 90 days, warning that their account will be locked and disabled after 180 days of inactivity. Not receiving those notifications could cause your account to be disabled and locked.

Additionally, emails for secondary user IDs need to be valid for you to use the “Forgot my Password” functionality. A valid email address allows you to receive a code to access FI$Cal Production, even if you have locked yourself out.

Whether you have one user account or two, you can initiate the “Forgot my Password” process, by going to the Access FI$Cal page on the FI$Cal website. Once on the Access FI$Cal page, enter your user name and on the next screen, select the “Forgot my Password” link under the password entry box. Once you do that, the system will email a One Time Password (OTP) to the email address associated with that FI$Cal system account ID. If the email address is not set up to receive emails, you will not be able to reset your password without assistance from a FI$Cal Service Center (FSC) analyst. The ability to reset your password on your own allows you to access FI$Cal Production outside of FSC support hours.

We recommend that you contact your IT department to ensure that your secondary user account is set up to receive emails to that account.

If you have any questions about how FISCal uses secondary user IDs, please contact the FSC. A FSC analyst will create a ticket and forward your question to the appropriate party.