FI$Cal’s chatbot, FI$Bot, has undergone an update and has a different look! It’s also able to answer user questions more quickly and intuitively than before.
Artificial Intelligence is allowing FI$Bot to evolve and learn as it goes; based on the questions it’s asked. When users ask a simple question, such as “How do I create a PO?” FI$Bot will respond with a list of options that allow users to drill down to exactly what they are looking for.
To “chat” with FI$Bot use the robot icon on the header in the PeopleSoft application. Users are encouraged to ask simple “how to” questions such as “How do I edit a contract?” or “How do I cancel an event?” If FI$Bot is asked a question that it doesn’t understand, it will prompt the user to clarify or rephrase the question.
All of this helps our information technology team determine how well FI$Bot is responding. It’s a form of supervised learning that will result in our chatbot evolving and getting “smarter” all the time.
Currently, FI$Bot is able to answer the most common questions that users have in the procurement module. More modules will be added in the future.
We encourage you to give the new and improved FI$Bot a try and we welcome your feedback. If you have suggestions or questions, please email the FI$Cal Service Center.