Miriam Barcellona Ingenito, Director
We strive to make our system the heart of FI$Cal’s customer service, and we are constantly working to make it better.
Last year we implemented 188 enhancements beyond major departmental releases, including 79 in the PO module and 50 in AP.
We leveraged artificial intelligence with our new chatbot, named FI$Bot, which answers more than 500 procurement questions and with your help and feedback we continue to improve. Soon, FI$Bot will be handling your questions in other system modules.
We also introduced Identity Self-Service for role requests and an Operational Insights Dashboard to help identify specific issues with your transactions to aid in month-end close. And of course we are adding SCO/STO control functionality to synchronize the FI$Cal system with SCO legacy systems and allow departments to maintain accurate financial records.
As you have had more time to transact in the system, we want to know what more can be done. What are the tangible things we can do to improve your customer experience?
We are planning an event that will give you a chance to tell us. In April, we will hold “Imagine FI$Cal,” a one-day design-led thinking workshop that will ask end users to brainstorm their “what-ifs” for the future. We are planning a constructive and solution-driven day where all the possibilities that might make FI$Cal work better can be openly considered.
What additional enhancements can we make on our end to make your jobs go more smoothly? Training and customer service also are fair game. We want you to tell us about the FI$Cal you imagine.
Our goal for 2019 is to listen to you and provide the service and system you need to do your jobs as smoothly as possible.