FI$Cal Service Center
Phone: (855) FISCAL0 (347-2250) (Toll Free)
Hours of operations (phone & email)
Monday through Friday
7:30 a.m. — 5:30 p.m., Pacific Time
(except on State Holidays)
For information on bidder and supplier activities, please use Cal eProcure. Cal eProcure is the new vendor portal that will replace BidSync.
Service Level Objectives
- Priority 1 – Extensive, widespread impact. Multiple departments affected with no workaround available. SLO: Four hours.
- Priority 2 – Significant impact. Entire department affected or business process functionality only partially available, with no workaround. SLO: Eight hours.
- Priority 3 – Moderate impact, limited to a single group or team. Workaround is available. SLO: Five days.
- Priority 4 – Minor impact, usually a single user. Resolution is not time-sensitive. SLO: 30 days.