Standardized template for ticket submission and response.
WHAT PROBLEM DOES IT SOLVE:
- Timely payments
- Better customer experience
- Continued business with vendors
- Meet reporting requirements
- Smoother business processes
TEMPLATE: Versions of the template that can be emailed to the FSC are available under the “Submit Ticket to the FI$Cal Service Center” heading at the top of the FI$Cal Service Center page along with related job aids as well as on the Access FI$Cal page.
- Information Technology Division made the changes in ServiceNow Self-Service Portal and was deployed to production on August 5, 2019.
- Created the training material and Job Aid.
- Communication went out August 5, 2019 informing customers of the implementation of the Tesla Template and ServiceNow Self-Service Portal enhancements.