April 2019 Enhancements

April 2019 Enhancements

Department of FI$Cal continually makes updates and enhancements to the system based on feedback from our end users. Our goal is to improve usability while maintaining the highest level of security for the state’s data. FI$Cal released the following enhancements in...
Where is My Identity Self Service Ticket?

Where is My Identity Self Service Ticket?

FI$Cal periodically receives emails from Departmental Authority or Designees (DADs), or Department Requesters (Requesters), asking for the status of their Identity Self Service (ISS) ticket. Before contacting FI$Cal you should ask these three questions: Have three...
Improving the Customer Experience

Improving the Customer Experience

We strive to make our system the heart of FI$Cal’s customer service, and we are constantly working to make it better. Last year we implemented 188 enhancements beyond major departmental releases, including 79 in the PO module and 50 in AP. We leveraged artificial...
Super User Profile: Amber Viduya

Super User Profile: Amber Viduya

Super users are the first line of support when system questions arise. Read how CDTFA super users are helping their department’s end users. Amber Viduya works as an accounting systems analyst at the California Department of Tax and Fee Administration (CDTFA). A...
April 2019 Enhancements

Newest System Enhancements Live in January

Department of FI$Cal continually makes updates and enhancements to the system based on feedback from our end users. Our goal is to improve usability while maintaining the highest level of security for the state’s data. FI$Cal released the following enhancements in...