FI$Cal Service Center

Phone: (855) FISCAL0 (347-2250) (Toll Free)

Hours of operations (phone & email)
Monday through Friday
7:30 a.m. — 5:30 p.m., Pacific Time
(except on State Holidays)


General Resources

Helpful Videos

End User Access Guides, Handbooks, FAQs

End User Access Forms

Configuration Modification Requests (CMR)

Request for Change (RFC)

Workstation Configuration

Security Administration Memorandums

Service Level Objectives

  • Priority 1 – Extensive, widespread impact. Multiple departments affected with no workaround available. SLO: Four hours.
  • Priority 2 – Significant impact. Entire department affected or business process functionality only partially available, with no workaround. SLO: Eight hours.
  • Priority 3 – Moderate impact, limited to a single group or team. Workaround is available. SLO: Five days.
  • Priority 4 – Minor impact, usually a single user. Resolution is not time-sensitive. SLO: 30 days.